Help! When Customer Service Rocks!

When you really need help
there is nothing worse than bad customer service.
When you have had a crap day and just have an issue the same is true.
Since tomorrow is Five Minute Friday
AND
The prompt is “Help”
AND
I just had the best customer service experience ever
I’m doing Five Minute Friday on Thursday night.

Web hosting was something I knew NOTHING about so when I was looking to get my own domain I remembered the catchy commercials and almost called on one of them, but I took some advice from some folks over on the 30 Day blogging challenge facebook page and didn’t call the one remembered but went to SiteGround instead.

Sometimes I’d like to think I have it pretty together when it comes to technology
and then I try to actually do something technical.
SiteGround has made starting up my site easy, fun, and even exciting.
I don’t do well with frustration… I’m working on that.

So today I get on, and I start making some changes, and WHAM! all the sudden I can’t log in.
I go once again to the 30 Day Blogging Challenge friends get a couple of suggestions on where to start, set up a chat with SiteGround and 10 minutes later they have detected my problem and gotten me up and running again.

And he said it might be 15 minutes before I even get the email.
Customer service that is faster than they say they will be?
I’m all in.

So, if you are searching for a hosting site that is there to serve their customers and not just build numbers like some others out there… I’d recommend SiteGround every day of the week.

How’s that for some help?

If you want to join in on Five Minute Friday
click here:
Five-Minute-Friday-4-668x668

maxinemarie

About ~Me~ Hello, my name is Maxine. I am: Catholic and a stubborn child of God a wife (to my highschool sweetheart) a mom (to six wonderful kids that span 20 years in age) a daughter a sister a business owner an artist and a writer Like most women with a list like that, I'm also busy and sometimes overwhelmed. I'm on a journey to be happy despite the chaos, maybe even because of it.

This Post Has 8 Comments

  1. Great customer service. I use SiteGround too. Love that you’re sharing your customer service story.

  2. I love this. There is nothing better right now than reading Good News. Thank you for bragging on what is going right in the world.

  3. The 30 Day Blogging Challenge is great, I recommend it too ☺

    As for customer service, I think it’s so very important. Glad to hear you were given such great service☺

  4. Maxine, thanks for this! I’m no longer up to putting up a dedicated author-website, but there are friends who have offered to do the heavy lifting…and I was always reluctant to commit them because I do know how frustrating these things can be.

    You’ve given a clear path to some good people. Again, thank you for this!

  5. Hi Maxine! Nice to “meet” you at Five Minute Friday! Glad you’ve found a great place to help with your technical needs. You and I have something in common. I have 7 kids that span 20 years. 🙂 My oldest just turned 40 and my youngest will be 20 in November! Blessings to you and thanks for visiting my blog!

  6. Hi Maxine! Stopping by from Five Minute Friday. Love your practical help! I’ve not heard of the 30 Day Blogging Challenge Facebook page. I think I’ll check it out! Thanks for sharing. Blessings!

    1. The challenge has been extremely helpful to me. If you sign up on the link I posted they send you emails with tasks to do to help your blog.
      You also get added to the facebook page, and the people there are at many different levels of experienced at blogging. Very nice, helpful people. Very worth getting into the group.

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